There are more than 100 collision repair shops in Albuquerque—just Albuquerque. So, which one should you choose to restore your car to pre-accident condition?
When you know what factors to look for, the choices get whittled down to a more manageable number. And when you know what questions to ask, you can find the best collision repair shop in town (spoiler in case you’re pressed for time: it’s Quanz Auto Body…voted Best of the City, again, in 2017).
Options Management: What to Look for in a Collision Repair Shop
Yes, there are dozens and dozens of auto body shops, but from the get-go, not all of them are going to be the right choice for you. For starters, you can eliminate a number of garages based on:
If your car’s been damaged in an accident, it may not be drivable. You don’t want to see the towing bill that will come with moving your car from an accident at the Paseo-I-25 interchange down to a Four Hills shop. The right collision repair shop will be one that is reasonably close. (Note we said reasonably close. Don’t make the mistake of thinking that closest is best. Sometimes it is worth a little extra towing expense to get to a collision repair shop a bit farther away.)
Insurance partnership (or lack thereof)
Hopefully you’ve got good collision coverage. If you do, you have to go to a garage that your insurance company will work with. That’s way easier than getting repairs done out of pocket and then fighting with your insurance company for reimbursement.
If you’ve found a collision repair shop nearby that takes your insurance, now you can start asking questions to determine if it’s the best collision repair shop.
In terms of insurance partnerships, you want to work with a garage that makes the whole claims coverage “thing” as seamless as possible. You just want to get back on the road. So ,ask:
- Does my insurance company need to send an adjuster, or will your estimate suffice?
- Do I need to take my car somewhere else for the adjuster to inspect it, or will they come to your shop?
- Will you help me file my claim?
Ideally, you want a collision repair shop that is a direct partner with your insurance company. That allows the shop’s estimators to assess the damage and estimate the repair costs in lieu of an adjuster from the insurance company. That also means the shop knows the ins and outs of the repair claim process and can spare you the hassle of submitting paperwork because they do it for you.
Once you know who’s going to pay for auto body repair, now you can dig into what really sets collision repair shops apart—the quality of their work.
Here’s how to assess workmanship quality before your car gets disassembled:
- Ask about their technician’s qualifications
The keywords you want to hear are I-CAR Gold Class. That is the highest certification level an auto body repair technician can get. That credential means the technicians working on your car have the training and experience required to deliver superior results.
- Ask about their warranty
A collision repair shop confident in its workmanship will back it with an extensive warranty.
- Look at reviews from past customers
Never take an auto body shop’s word for how good their work is. Find out what actual customers think—read their reviews.
If your collision repair is going to involve paint restoration, then you should also ask additional questions about their color-matching capabilities.
Demanding Better Service and a Better Experience
A collision repair shop is not the right shop for you if they do good work but don’t treat you right. To ensure you will get the best service possible, ask about the “extras” they can provide, like:
- On-site car rental or shuttle service
- Insurance claims assistance
- Ongoing communication so you know what is going on with your car
- Friendly service from the entire team
We already told you—you’ll find everything you’re looking for in the right collision repair shop in Quanz Auto Body.
- We are a direct partner with seven major insurance providers
- Our technicians are I-CAR Gold Class certified
- Our auto body repairs are covered by a lifetime warranty
- We use water-borne paint with computerized color matching system
- We invest in the most advanced frame alignment technology
- We offer on-site car rental through Enterprise and courtesy shuttle service
We go above and beyond for our customers, and it shows in our 5-year run as Albuquerque’s top choice for auto body shop.