Whenyou need collision repair, you want to know you’re taking your car to the bestcollision repair shop in the city. Here are a few of the most importantquestions to ask to ensure you’re taking your car to a collision repair shopyou can trust:
1. Are Your Technicians Certified?
Many professionals have to be licensed by theState to do business, like doctors, accountants and roofers. But there is norequirement for auto mechanics or auto body technicians to be licensed. So, intheory, anyone could be telling you they know how to fix your car.
Certified technicians, however, have thecredentials to prove they know how to fix your car. Credentials are awarded byindustry agencies that have developed standard criteria for what auto body andautomotive maintenance technicians should know and be able to do and the teststo measure their level of mastery.
At Quanz Auto Body, we are I-CAR Gold Classcertified—the highest level of certification offered by the collision repair’smost trusted credentialing organization. Plus, our automotive technicians areASE-certified master technicians, and we are certified by a number of majorautomotive manufacturers to provide repairs.
2. Do You Offer a Warranty?
A warranty is like a vote of confidence for therepairs that have been completed. It’s an assurance that if the work fails,your auto body shop or maintenance shop will make it right at no additionalcost to you.
Quanz offers a lifetime warranty on paint andworkmanship and a manufacturers’ warranty on parts. On the automotive side, weoffer a 12-month/12,000-mile warranty.
3. What Types of Materials and Parts Do You Use for Repairs?
When repairing your car, collision repair shopshave two options:
- OEM—partsfactory-made for your specific vehicle make and model
- Aftermarket—partsmanufactured by a third party for a range of makes and models.
The best collision repair shops will use OEM parts(when allowed by insurance or at customer request). They also use high-qualitypaint, tools and equipment.
At Quanz, we use OEM parts to repairvehicles, and we always inform you when your insurance company will onlyauthorize aftermarket parts. We also use a computerized paint mixing system toensure a perfect color match as well as a waterborne paint system that isenvironmentally friendly.
4. Do You Work with Insurance?
It’s imperative that any collision repair shopworks with insurance companies to ensure the repairs you need are paid for, notpaid out-of-pocket and to minimize the hassle to you.
Quanz Auto Care is a preferred provider for seven majorinsurance carriers. No matter who your insurance company is, we stay in contactwith them throughout the process so that you don’t have to.
5. Do You Provide Loaner Vehicles?
Many insurance policies include car rental toensure you have transportation while your vehicle is prepared. But, if your caris in for mechanical work, likely no one’s paying for your rental. So, what otheroptions are available?
At Quanz, we offer on-site car rental to ensureyou have transportation for the duration of the time your car is with us. Wealso have a small fleet of vehicles you may borrow if your car is gettingmaintenance work.
QuanzAuto Carehas the answers you need to hear to know that you can trust us for collisionand automotive repair. We offer the services and the quality repair work youneed to feel confident about your safety and satisfaction.